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Privacy Policy for DMS - SMART

Effective Date: 01/01/2025​

At Dada Dada & Cia, we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the WhatsApp Business Platform through our app DMS - SMART. By using our app, you agree to the practices described in this policy.

1. Information We Collect​

We collect the following types of information when you use our app:

  • Personal Information: When you register or interact with our app, we may collect personal information, such as your name, phone number, and email address.
  • WhatsApp Communication Data: As part of the WhatsApp Cloud API service, we may collect metadata related to your messages, including timestamps, message status, and message content (only when it is necessary for providing our service).
  • Device Information: We may collect device-specific information such as your device type, operating system version, and unique identifiers.

2. How We Use Your Information​

We use the information we collect for the following purposes:

  • Provide Services: To send and receive messages via the WhatsApp Cloud API on your behalf.
  • Customer Support: To respond to your inquiries, provide support, and resolve any issues related to our service.
  • Improve Our Services: To analyze and improve the app’s performance, user experience, and features.
  • Compliance: To comply with legal obligations, prevent fraud, and ensure the security of our services.

3. Data Storage and Security​

We store your information in secure, encrypted databases. We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

4. Data Sharing​

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our app and providing services to you, such as hosting, data analysis, and customer support. These service providers are obligated to protect your data and may not use it for other purposes.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a legal process (e.g., a court order, government request).

5. WhatsApp Data Handling​

As part of the WhatsApp Cloud API, we use the WhatsApp platform to send and receive messages on your behalf. All data related to WhatsApp messages is processed in accordance with Meta’s privacy policy, which you can review here: https://www.whatsapp.com/legal/privacy-policy. Please note that we do not store WhatsApp messages permanently, except as necessary for operational and customer support purposes and all related data will be deleted upon your request.

6. Your Rights and Choices​

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete personal data.
  • Deletion: Request that we delete your personal data, subject to applicable legal and contractual obligations.
  • Opt-Out: You can opt-out of receiving certain types of communications, such as marketing messages, by updating your preferences within the app or following the instructions in the communications.

7. Data Retention​

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After this period, we will securely delete or anonymize your data.

8. Children's Privacy​

Our app is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have collected personal data from a child under 13, we will take steps to delete such information as quickly as possible.

9. Changes to This Privacy Policy​

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us​

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Dada Dada & Cia
3a Calle Poniente 21 Av. Norte. Edificio Ericsson San Salvador Centro, San Salvador, El Salvador.
helpdesk.dada-dada.com
503 2246 9200